Management of impacts on stakeholders in the business value chain
The Company committed to create value for products and services in order to meet the expectation of key stakeholders involved in business operation from upstream to downstream which can be identified as the Value Chain as follows:
Primary activities
Inbound logistics
Using fund from equity and borrowing to provide loan to customers.
Operations
Offering various loan services to customers such as hire purchase and leasing for automobile and vehicle, title loan, loan for business, factoring and life and non-life insurance broker services, as well as, registration services. The Company will design variety of products and services to cover all needs of target customers.
Outbound logistics
The Company provides services to customers through branches, service at the dealer's showroom and direct marketing.
Marketing and Sales
The Company provides clear, accurate, complete, straight and most beneficial information about products to customers and answers questions clearly. The Company will offer products that suit and meet the needs of customers as well as fast service. The Company’s marketing officers will coordinate with both customers and dealers to offer services.
Customer services
After the completion of the loan service the Company still takes care of customers continuously, such as calling to follow up if the customers forget to pay the installment to help prevent customers from default. In addition, it also provides advice to customers if customers have problems in paying installments, and a convenient installment payment system.
Activities that support the company to achieve its main activities include credit analysis, support systems include accounting, finance, legal and information technology systems which are important parts
Support activities
Accounting and finance
Are accurate, transparent and financially stable to enable the business to operate sustainably.
Human resource management
Focuses on developing human resources and enhancing corporate culture and fair compensation.
Legal and Good corporate governance
Updated the laws related to business operations and responsibility for legal act contract and lawsuit.
Information technology systems
New product invention, original product improvement and check the system to be stable to ready at all times.
The Company give importance to all groups of stakeholders, whether internal or external. The policy is to meet the expectations of the stakeholders as follows:
| Stakeholders | Stakeholder expectation | Stakeholder expectation responsiveness | Company Responders |
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| Shareholders / Investors |
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| Employees |
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| Customers |
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| Business partners |
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| Competitors |
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| Creditors / lender |
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| Regulators / Government Agencies |
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| Community / Society |
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Step 1
Identification of relevant sustainability issues
Take into account the expectations of stakeholders, relevant issues in the real estate industry, including emerging risks and major global trends.
Step 2
Prioritizing the key issues
Workshop to discuss with the Sustainability and Environment Working Group, including considering the results of opinion surveys and the issues that stakeholders pay attention to.
Step 3
Verification of key issues
Present sustainability key issues to corporate leaders/Corporate Governance and Sustainability Committees for consideration and approval in line with the context, goals and strategies of the Company.
Step 4
Continuous development
Continuously review the disclosures in the Integrated Sustainability Report, as well as collecting opinions and suggestions from relevant stakeholders.
Important material issues affecting business operations are as follow.
Important material issues affecting business operations are as follow;
- Provide comprehensive products to serve the needs of customers and social change
- Good corporate governance
- Human resource management
- Risk Management
- Development of information technology
- Respect for Human Rights and Fair Treatment of Workers
- Responsible treatment of stakeholders
- Taking care the community and society
- Environmental management
- Greenhouse Gas and Climate Change Management
The Company has important sustainable development issues as detailed in the following table.
| Key issues | Impact/Importance | Strategy | SDGs | GRI |
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| Corporate Governance and Economy | ||||
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Pass on the image of the brand and impact on continuously operational | Develop comprehensive products considering the needs of customers and social change |
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Reputation impact of transparency in operations | Conduct business with transparency and in a verifiable manner according to the principles of business ethics and complies with the criteria of CGR by the Thai Institute of Directors. |
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The impact on continuously operational because employees play an important role in the development of the organization. | Create a corporate culture for unity and increase potential according to individual suitability and Fair remuneration, and good welfare as well as supporting opportunities and career path |
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Reputation impact of transparency in operations and impact on continuously operational | Review issues and unexpected risks that impact in business operations |
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Reputation impact of transparency in Data Security | Promoting the develop- ment of information technology to develop products and services and work processes to be more efficient. |
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| Social Dimension | ||||
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Operational impact where business partners are at risk of violating human rights anf new business partners. | Comply with regulations and policies, encourage all participate stakeholders according to the code of conduct |
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Reputation impact of transparency in operations and impact on continuously operational | Treat customers and partners with honesty, appropriateness and fairness and treatment creditors with responsibility. |
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The impact on Pass on the image of the brand and all stakeholder | Emphasis on creating participation for employees, residents, communities and related agencies in operating for social and environmental development. |
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| Environmental Dimension | ||||
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The impact on reputation is in line with the trend among consumers who care about the environment | Promoting of environmental supporting activities and Development of eco-friendly products. |
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The impact on reputation is in line with the trend among consumers who care about the environment and Climate change | Driven from the policy level, along with establishing a working group on sustainability and the environment. Implement environmental policy. |
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